Guide
Using an interpreter
You have the right to ask for an interpreter. In many places it is free for you.
Why use an interpreter?
Talking about feelings is hard in any language. An interpreter helps you say exactly what you mean, and helps you understand your professional. Professional interpreters must keep what you say private.
Free interpreters at the GP
GPs in private practice can get a free phone interpreter from TIS National through the Medical Practitioners’ Priority Line. It is free when the appointment is covered by Medicare and you are eligible for Medicare. Reception and nursing staff can use it too. When you book, say which language you need.
Free interpreters with psychologists and other allied health
Some private psychologists, social workers, occupational therapists and counsellors can also get free interpreters through TIS National. This only applies in some local government areas, and only when the client is eligible for Medicare. Ask your professional if they can use it. On HeartChat, choose “Happy to work with an interpreter” to find professionals who are open to it.
Calling a helpline with an interpreter
Call TIS National on 131 450. Say the language you need. Ask them to connect you to the service, for example Lifeline on 13 11 14. TIS National works in more than 150 languages, 24 hours a day.
If you are worried about privacy, tell the service before the interpreter joins. Professional interpreters in Australia follow a code of ethics that includes keeping what you say confidential.